Privacy Policy – GuideKomodo.com

Last Updated: 21 March 2026

At GuideKomodo.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Email address
Phone number / WhatsApp number
Nationality and passport details (for booking purposes)
Payment details (processed securely via third-party providers)

b. Non-Personal Information

Browser type
IP address
Device information
Website usage data (pages visited, time spent)

2. How We Use Your Information

We use your information to:

Process bookings and reservations
Provide customer support
Send booking confirmations and updates
Improve our website and services
Send promotional offers (only if you opt-in)
Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Local tour operators and partners (for trip execution)
Payment gateway providers
Government authorities (if required by law)
Third-party service providers (website hosting, analytics)

All partners are required to maintain the confidentiality of your data.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from:

Unauthorized access
Alteration
Disclosure
Destruction

However, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies Policy

GuideKomodo.com uses cookies to:

Enhance user experience
Analyze website traffic
Remember your preferences

You can disable cookies through your browser settings.

6. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing communications
Request data portability (where applicable)

To exercise your rights, contact us at: [your email]

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

8. Data Retention

We retain your data only as long as necessary for:

Business operations
Legal obligations
Dispute resolution

9. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children.

10. International Data Transfers

As we operate in the travel industry, your data may be transferred and processed outside your country, including Indonesia, in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.